Can we make the bureaucracy of monitoring the quality of a university’s learning and teaching more acceptable?

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Author(s)Kath Hodgson
There has been, and remains, much criticism of the monitoring of the quality of universities’ learning and teaching, largely on the grounds that it is essentially a bureaucratic exercise involving the collection of data that does little, if anything, to help in improving or enhancing the learning and teaching. While recognising the force of this criticism, monitoring of quality does not have to be bureaucratic, it provides valuable national and international benchmarking which can be related to enhancement if incorporated into a university’s own procedures. This case study highlights one institution’s attempt to reduce the apparent bureaucracy of a major aspect of its quality assurance procedures whilst emphasising the benefits of professional quality officers and academic staff working together.
CategoriesQuality of HE » 2010 5th EQAF