The University of Gothenburg has, for six years, carried out a successful model for improvement: combined internal and external systematic process benchmarking on a specific theme. Departments from all of the nine faculties have participated in focus themes such as third-cycle courses and study programmes, student counselling and students´ module review. Learning from other departments within and outside the university, is said to be very constructive. The participants also see that it is productive to get well prepared questions from others about their own organisation thus opening up possibilities for self reflection and improvement. The participants produce specific action plans, which are followed up a year after the end of the project.
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