No shortcut to quality assurance. Theses from a sense-making perspective

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Author(s)Oliver Vettori, Manfred Lueger
This paper argues that one of the key problems in designing/implementing an institutional QA system is rooted in the underlying assumption of rationally functioning organisations that can likewise be rationally managed and controlled. What is often neglected is the dynamic and self-referential character of organisational developments and the interpretive autonomy of the involved actors. Emanating from ideas of Karl Weick and similar organisation theorists and based on the authors‟ practical experiences with developing an institutional quality culture over a period of six years, the paper puts three alternative theses up for discussion: that learning from others has its limits, that a successful QA system is not built for the organisation, but from the organisation and that it is not enough to „involve‟ stakeholders or „let them participate‟: if teachers, students etc. are to see themselves as a part of a certain quality culture they have to be assisted in their sense-making efforts.
CategoriesQuality of HE » 2010 5th EQAF