The workshop aims to provide an opportunity for main stakeholders in quality assurance to discuss practices in quality assurance of student support services. In recognition of the contribution of centrally provided support services (e.g. careers, counselling, information services etc.) to the quality of the total student experience, there is a need to ensure their greater integration within QA processes. The workshop objectives are threefold: to share experiences of quality assurance of student support services, to identify examples of good practice, to gather feedback on the University of Edinburgh‟s new method for the monitoring and review of student support services. Participants are encouraged to come ready to discuss the mechanisms that are (or should be) used by their institution to monitor and review student support services and to consider the effectiveness of such mechanisms in enabling the support service to reflect on its contribution to the „quality culture‟ within the institution.
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