What should be taken into account when developing University Quality Assurance policies to ensure maximum engagement leading to successful implementation? How could the resistance for developing yet another QA policy be minimised through stakeholder engagement at the policy development stage? This paper looks at the development processes of three policies at the University of East London and how the stakeholders, ‘the implementers’, of those policies were engaged in the development process. The policies are ranked based on the complexity of stakeholder engagement, i.e. the level of resistance the development of the policies met, and what actions were taken to address the different levels of complexity to ensure that the policies would be implemented successfully.
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