Graz Quality Management Model for Universities

NameIII.16 - Raggautz_Gaberscik.pdf
Size0.6 MB
Author(s)Gerald Gaberscik, Andreas Raggautz
Both previous experience in this field and the legal constraints placed on universities’ work have made it clear that there is a need for a suitable quality management model for higher education institutions. The Graz Quality Management Model is one such way of using modern quality management expertise to meet the requirements of university life. Our experiences of implementing the system and also of its day-to-day functioning uncovered new aspects to this topic and led to the development of advanced tools for quality-related
university management. Problems and challenges we encountered are also discussed, and there is a suggestion of which steps will best take the project forward. Our main goal here was to move from a “twentieth century” model of quality assurance towards state-of-the-art quality management which includes quality planning, quality control and quality improvement.
CategoriesQuality of HE » 2008 3rd EQAF