Challenge of the appropriation of a “diversity-respectful” Quality management policy in a university

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Author(s)Sandrine Canter, Laurence Rosier
The Université libre de Bruxelles (ULB) is a wide-ranging university composed by 7 Faculties, 4 Institutes and 1 Hospital. In 2007, ULB authorities decided to implement their own Quality management policy due to the fast changing context. Thanks to two new entities (the "Internal Evaluation Committee" and the "Support office of Quality evaluation"), the ULB Board created a "Quality structure" which has to implement the Quality management policy. Three pilot experiments were started in order to test various methodologies. From those evaluations, some conclusions were drawn. As ULB authorities intend to create a "Quality culture" within the entire Institution and as their perception of "Quality" is "fitness for purpose", it appears crucial that a general framework, which respects specificities of all entities of the Institution, was is built with its members' involvement. As a result of several consultations and interviews of professors', scientists', students' and administrative
workers' representatives, a "Quality Charter" is progressively written.
CategoriesQuality of HE » 2009 4th EQAF