Four Years of Experience Using Quality Assurance Systems: Lessons Learned from three Institutions

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Author(s)Pål Bakken, Ove Edvard Hatlevik
A study was developed to explore the experiences with Quality Assurance Systems (QAS) in Higher Education Institutions (HEIs). An important purpose of this study was to analyse and discuss how QAS is used by different groups at the HEIs; students, academic staff and administrative staff, as well as local and central management. Group interviews were carried out to collect lessons learned from using QAS and perceptions of the influence from QAS on management and the teaching-learning process. The interviews indicate that the use of QAS has contributed to changes in academic and administrative leadership, management and decision-making processes
at HEIs. QAS is also related to the development of quantitative indicators of quality, to the use of external evaluations of study programme and has contributed to a more systematic approach to student evaluations. Students, staff and management have some joint recommendations about QAS. It seems important to develop a web-based system that is simple, easily accessible and usable for all relevant groups. The system has to be transparent with regard to the analysis, the decision-making processes and the measures made on the basis of information from the QAS.
CategoriesQuality of HE » 2008 3rd EQAF