Use and Impact of Academic Quality Improvement Systems: Accelerating Improvement Centrally While Encouraging the Diversity of Institutions

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Author(s)Kim K. Bender
Several recent monographs urge institutions to embrace continuous improvement processes that engage systematic planning and department self-evaluation across whole campuses, but they do not show institutions how to do it. This article describes a university-wide quality assurance system that has functioned successfully for seven years and has demonstrated collaboration among institutions by using open-source software licensing agreements for institutions in Europe and the United States, e.g., Nizhyn State University in the Ukraine, Colorado State University, University of Nebraska, Lincoln and the University of California, Irvine. Although using an assessment management database system (ADMS) is an act of centralization, it also encourages the creativity and diversity of institutions. By sharing in the development of a single, common ADMS, member universities can develop distinct interactive organizational learning environments that support their unique missions and mitigate the persistent quality assurance barriers of frequent administrative turnover, disconnected planning efforts and limited sharing of information among academic departments.
CategoriesQuality of HE » 2009 4th EQAF