As author of the manual Lucien Bollaert will present the fundamental questions an institution should ask itself before (re)designing and (re)implementing an internal QA management system and methodology. Those questions deal with the concept of quality itself, and the organisational culture as well as the vision, mission and strategy of the institution, and the possible pitfalls linked to the strategic choices as well as to QA. The paradigm shift in QA and its 5 development phases will be identified. Focusing on QA of teaching and learning he will go deeper on the learning outcomes and competences of the 21st century. Last but not least he will conclude with a series of practical recommendations and good practices.
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