The Quality Audit as a Trigger for Change. A Case Study of Trustful Cooperation Between a Higher Education Institution and a Quality Assurance Agency

NameBS IIIb4_Scheuthle.pdf
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Author(s)Harald Scheuthle, Karl Wilbers, Maria Wittmann
In many cases, external quality assurance procedures are used for accountability reasons to certify higher education institutions (HEIs) or their programmes. This leads to a certain antagonism between HEIs and quality assurance agencies. This paper presents a model of how an external quality assurance procedure can be used in a cooperative approach between an agency and a university to enhance the university’s internal quality management system. The approach is illustrated in the case study of a Quality Audit at the School of Business and Economics of the Friedrich-Alexander-University of Erlangen-Nürnberg carried out by evalag (Evaluationsagentur Baden-Württemberg). The paper explains how the specific features of the quality audit support the institution in the enhancement of its quality management and how the procedure requires and builds trust between the university and the agency. It also discusses how the School of Business and Economics used the audit as a catalyst for its internal quality process.
CategoriesQuality of HE » 2011 6th EQAF