Strengthening trust and value in quality through institution-led internal reviews

NameBS IIIa3_HarrisonBruce.pdf
Size0.3 MB
Downloads150
Year2011
Author(s)Tina Harrison, Linda Bruce
Abstract
There has been much debate in recent years about standards in higher education and pressures on quality assurance agencies to assure trust in quality systems in enhancing the student experience. How is such trust achieved? One view is to reduce the emphasis on audit and increase the level of involvement, engagement and ownership of quality systems and processes by universities, their staff and students. Set within the context of the Scottish Quality Enhancement Framework, this paper discusses recent developments in the institutionled quality process at the University of Edinburgh, designed to increase engagement, reflection and ownership of quality processes by its staff and students. A task group was established to review the current process and made a number of recommendations for change that were implemented in the reviews conducted in 2010/11. The paper discusses the changes made in three key areas: quality culture, student engagement, and follow-up and impact.
CategoriesQuality of HE » 2011 6th EQAF