Experiences gained from the implementation of Quality Management processes at a Greek higher education institution

NameBS Ib6_Ipsilandis.pdf
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Author(s)Pandelis Ipsilantis, Nikolaos Batis, Dimitris Kantas, Ioannis Papadopoulos, Panagiotis Trivellas
Quality Assurance procedures became obligatory for Greek higher education institutions in the period from 2005 to 2007. Implementation of QA procedures at specific institutions became a major project since no formal procedures were in place, and a significant part of the academic, technical and administrative personnel was not familiar with quality principles. This paper, written by the team of academics who formed the first panel of the Quality Assurance Unit (QAU) at the Technological Education Institute of Larissa (TEI/L) presents the approach followed in implementing new practices related to QA, as well as the main actions and challenges faced. The continuous interaction of QAU with internal stakeholders (management, staff, and students) in the cultural environment of TEI/L revealed the needs and interests of each group and also identified issues to be addressed. Experiences
and lessons learnt from this effort are reported and discussed.
CategoriesQuality of HE » 2011 6th EQAF